Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.
Our online personality tests for CSRs help you hire the right candidates every time. This test, Customer Service Representative I, is used to assess basic personality traits; Test II has the same basic personality trait assessment, plus it adds a mental aptitude component.
About the Test I: This test is a 102-question untimed online personality test. The personality test takes approximately 30 minutes to complete.
What the Test I Report Gives You: A graphical display of scores of areas covered and suggested interview questions.