Your technical support representatives are crucial to customer satisfaction with your company and products. When a customer experiences technical difficulties with your product or service, they want their call handled quickly, politely and empathetically, with the right answers and direction or with the right resolve to fix the problem. This is more important than ever with social media giving customers the ability to tell the world about the quality of your customer support.
The Technical Support Representative Test is suited for Tier 2 & 3+ support representatives. This pre-employment online personality & aptitude test arms you with assurance that this is the right person to help your customers and protect your reputation, and it will provide interview questions to further ensure you are hiring the right technical support representative.
It helps you identify people who are solution-oriented, capable of asking questions to build an understanding of complex information, and can explain things clearly. Your representatives need to be inquisitive but pleasant, patient, and have confidence in the instructions and feedback they provide. Don't guess whether or not your technical support team can get the job done. Know for certain with Resource Associates testing.
About the Test: This test consists of two parts:
It takes approximately 60-75 minutes to complete.
What the Report Gives You: A graphical display of scores of areas covered, and suggested interview questions.