Insurance Customer Service Representative Personality Test

Our Insurance Customer Service Representative Personality Assessment has been specifically designed to identify candidates who are not only customer-oriented and have great customer care but also have the mental ability to handle complex job tasks in the insurance business. It will help you find a CSR who is sharp, helpful, trustworthy, positive, hard-working, and will go above and beyond to attain customer satisfaction. Someone who is a great addition to your team has a strong moral and ethical compass, and will not be afraid of making difficult decisions. The assessment will also help you evaluate the sales potential of candidates to assess their ability to cross-sell your products.

The test consists of two sections – a 121-item personality inventory and a 44-item mental ability test (focused on verbal, numerical, and abstract reasoning). It is untimed and usually takes approximately an hour to complete.

The assessment report will provide you with a graphic representation of scores in covered areas, aptitude results and their explanation, candidates’ strengths and developmental concerns, and suggestions for interview questions.